Thursday, November 11, 2004
Where’s the Complaint Department?
I’m kind of tired and feel a little stressed, so maybe you wouldn’t mind listening to my biggest frustration of the day.
Help Desk Or Whatever it is
I’m sure some help desks are good, so if you are a help desk person, please don’t take offense. I’m only talking about the help desk that I have to deal with. They are so obtuse!
I’ve been working with the help desk to get permissions and mapping for my brand-new back, Tammy for 5 weeks now. This was really important to me, because I can’t go on vacation till Tammy’s trained.
Finally today, after the final permission was granted, the help desk person couldn’t help Tammy map the necessary files to her pc.
In total frustration, I got on the phone, and helped her do it myself (we’re located at different business sites).
Which just shows that I know more than the help desk folks who were helping me.
